Frequently Asked Questions

To get a quote for your move you can either submit a Quick Quote Request by following the link at the top right of this page, or you can give us a call on 0800 943 366 or 09 525 8019, or you can email us at info@awr.co.nz

We do our absolute best to answer all quick quote requests via your preferred method of contact as quickly as possible so you may hear from us within the first hour of your submission. However, if you submit a quick quote request outside of our Office Hours (8:00 am - 3:00 pm Monday to Friday) we may take between 24 - 48 hours to respond. If you need a quote immediately or your move is quickly coming up we suggest you call us during our office hours on 0800 943 366 as we can quote and book your move all during the one phone call!

In order for us to provide an accurate quote to breakdown the cost involved in your move, we try to gather as much detail as possible from you from the get go. The information we ask gather also helps ensure that we can provide a suitable team and truck for your requirements This is why we have an in-depth online quick quote request form which collects all the relevant information to your move so that we can provide you with the best information possible. Similarly if you give us a call, one of our expert moving advisors will go through the same questions to be sure that all the information is correct. Questions like your full pick up and drop off addresses help us understand where you are moving from and to so that we can ensure a truck is in the area and can be with you in quick time. Just like questions about your access at both locations ensure that we provide the right truck to get into tricky driveways or have enough team mambers to carry heavy items up/down multiple sets of stairs. If you are unsure about any of the questions we ask please see our Privacy Policy on our Terms and Conditions page or give us a call on 0800 943 366 to discuss this with a member of our team.

We always recommend that you book your move with a minimum of 2 weeks notice as we tend to book out 2 weeks in advance. However, we understand that your move may be urgent so if you have less than 2 weeks notice please give us a call on 0800 943 366 or 09 525 8019 and we will do our best to fit you in or find a slot in our bookings that is suitable for both you and us.

We are not a registered provider with WINZ so this means we cannot WINZ quotes. If you are in need of a quote for a move for WINZ we recommend you talk to your case provider and they will supply a list of companies who can help.

We have a fleet of trucks ranging in size from 18m3 to 60m3 so we will definitely have a truck size suitable to your move! If you need to request one of our larger trucks just let us know in your quote request in the comments box at the end or give us a call on 0800 943 366 and let us know which truck you'll be needing.

While we are based in Manukau in Auckland, we service any and all clients anywhere in the North Island wanting to move either to or from Auckland !

The time taken to complete a move is hard to say outright as it depends on many factors such as the size of your move, distance to travel, and the contents of your move. However, following your quote request our team will look at the information provided and use our expertise based on many similar moves to provide a close estimate for how long your move may take.

Depending on what is needed to be dismantled the answer is yes! All of our teams are trained in the dismantling and reassembling of typical household items such as beds and desks. However, we do not have the right tools to dismantle specialty items such as a trampolines. If you need an item to be dismantled please let us know at the time of your booking so that we can ensure we have the right tools and equipment ready with our team on the day of your move.

Yes we do! Our team are trained in removing and disconnecting any washing machines and dryers located in your home and we can reconnect them at the other end. However, we do not install brackets designed for wall hung dryers. If the brackets are already in place and are suitable and fit for purpose we are happy to hang the dryer for you but if you need the brackets installed we recommend you contact a local handyman.

At the time of your booking we require either a $150 or a 50% deposit to confirm your move. You can phone us to pay your deposit via credit card (3% surcharge $154.50 if paying via credit card) or debit card over the phone or pay via online transfer into the below bank account. The $150 will be taken off your total invoice upon completion of your move. We then require full payment at the completion of the job, this can be paid onsite via Eftpos, Cash or Credit Card (Credit Card transactions incur a 3% surcharge) to our driver on the day.

The answer is to this one is maybe as it depends on many factors such as size and weight of the spa or pool table, the access (does it need to be carried up stairs etc.), and whether or not we have a truck with a tail lift available on your preferred move date. If you are needing to move an item such as a spa pools or pool table, we recommend that you fill out a quick quote request and say "yes" to the question regarding heavy or specialty items and then provide us with as much information as possible regarding its size and weight and the accessibility so we can let you know from the go if we can move it!

No we don't. While our company motto may suggest we do - this is purely because we are specialists at stacking and safely storing goods in storage facilities and have worked closely with a number of storage facilities throughout the North Island. If you are looking for a storage option please still get in touch as throughout our work we have made many connections at numerous storage facilities and would be happy to recommend a facility based on your needs and preferred location.

There are 3 types of Insurance/Carriage under the Carriage of Goods Act – section 8 for Transport companies/transporation: Agreed Risk – set amount $$ agreed between the parties if damages occur; OR Carriers Liability – maximum pay-out of $2500.00 per item damaged; Some companies offer Carriers Liability insurance,  we do not as there are so many exclusions under this policy, for example, they do not cover glass; or dents or scratches; appliances; matched pairs etc. OR Owners Risk - which is what we offer.  As our contract of carriage is Owners Risk we strongly recommend that you obtain “Goods in Transit Insurance”.  You can organize this with your own insurer as an extension to your policy. We do not have any affiliation with these insurance companies. We pride ourselves in having a safe, experienced, and efficient team, however, accidents can occur. This is the insurance that would cover the moving/transportation of your goods.